Description
Job Summary:
The Customer Service Assistant will be responsible for ensuring excellence in B2C customer service for complaints, inquiries, and request resolution.
Key Highlights:
1. B2C customer service for resolving requests
2. Ensuring excellence in customer service via phone, WhatsApp, and email
3. Requires strong communication skills, proactivity, and problem-solving ability
**Position:** Customer Service Assistant (CSA)
**Salary:** R$ 2.027,00 per month + benefits
**Work Location:** In front of the Pinheiros Metro Station on the Yellow Line
**Work Schedule:** Monday to Friday, from 9:00 AM to 6:00 PM
**Responsibilities and Duties**
* B2C customer service for complaints, inquiries, and resolution of requests regarding private payroll-deductible loans;
* Responsible for ensuring excellence in customer service via phone, WhatsApp, and email.
**Requirements**
* Completed high school education;
* Prior experience in customer service.
**Qualifications**
* Strong verbal and written communication skills;
* Fast and accurate typing;
* Proficiency with digital tools and technology;
* Good interpersonal skills, empathy, and proactivity;
* Organization and resilience;
* Problem-solving ability and emotional intelligence.
Employment Type: Permanent CLT
Compensation: R$2.027,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Childcare allowance
* Life insurance
* Food allowance
* Meal voucher
* Transportation voucher
Education:
* High school diploma (Preferred)
Experience:
* Customer service experience (Preferred)
Work Location: On-site