Description
Job Summary:
Work in the CSR area, managing customer registration and Master Data, processing orders, tracking deliveries, handling sales documentation and complaints, as well as invoicing collection.
Key Highlights:
1. Proven experience in CSR, preferably in chemical industries
2. Customer relationship focus and strong interpersonal skills
3. Knowledge of SAP and indirect sales processes
**Job Description:**
**Work Location:** Jandira \- SP
**Working Hours:** Monday to Friday, business hours
**Brief Description:**
➡️ Work in the CSR area, registering new customers in SAP and maintaining up-to-date customer Master Data; managing customer orders, including order acceptance, entry, change management, delivery tracking, and exception handling; sending Indent sales documentation; processing customer complaints and complex issues; collecting invoices, credit/debit notes, and rebates; and performing other related and inherent duties.
**Requirements:**
✅ Completed undergraduate degree;
✅ Fluent English;
✅ Intermediate Spanish is considered a plus;
✅ Proven experience, preferably in chemical industries;
✅ Strong customer relationship skills and well-developed interpersonal abilities;
✅ Knowledge of indirect sales processes and SAP system.
**Benefits:**
✔️ Medical Assistance
✔️ Dental Assistance
✔️ Life Insurance
✔️ Gym Membership – Total Pass
✔️ Meal/Voucher Allowance
✔️ On-site cafeteria available daily
✔️ Birthday Gift
✔️ Private Pension Plan
✔️ Pharmacy Benefit
✔️ Profit Sharing (PLR)
✔️ On-site Parking – Free
✔️ Educational Incentive