Junior Anti-Fraud Analyst

Description

Job Summary: Professional to perform fraud analysis and prevention, protecting user security and contributing to process optimization in the financial market. Key Highlights: 1. Focus on prevention and combating fraud in financial transactions 2. Dynamic and collaborative environment focused on development 3. Opportunity to improve processes and work with facial biometrics Company Overview: Solva is a shared services company of DiDi Global—the world’s largest convenience and ride-hailing app platform, operating in over 10 countries. In Brazil, DiDi is known for its 99 brand, delivering mobility and financial services. At Solva, we build relationships. We support 99Pay customers—from verifying their data to resolving potential delinquencies. In addition to preventing fraud, we also investigate and resolve suspicious transactions, ensuring consumer and data security. Our team is trained to deliver personalized and humanized service, transforming every interaction into a positive experience for all. We are still a young company, but we are growing—always focused on delivering a positive experience for our customers and acting swiftly and resiliently to adapt to changes and deliver the best results. Team Overview: Our team is dedicated to identifying fraud, preventing and reducing potential financial losses. We fight crime—for a stronger business portfolio, better customer experience, and greater security for both the company and users. Role Responsibilities: * Risk Analysis: Assess fraud risks related to identification documents and suspicious behaviors, ensuring compliance with internal policies and 99Pay guidelines; * Dispute Triage: Analyze cases forwarded by the acquirer, evaluate disputed transactions, and prepare evidence supporting or refuting the claims presented; * Fraud Case Handling: Receive and analyze communications from market partners, identify accounts requiring blocking or termination, and execute fund repatriation where applicable; * Process Improvement: Identify opportunities to enhance operational workflows and propose adjustments to management or senior team members; * Facial Biometric Validation: Analyze and validate facial verification processes, ensuring image authenticity and correspondence with declared identity; * Participation in Studies: Support internal studies focused on optimizing manual and automated analysis processes; * Self-Management: Monitor service queues and proactively engage across various workstreams based on demand; * Bureau Data Analysis: Evaluate customer registration and financial information from credit bureaus, identifying risks and inconsistencies in provided data. Role Qualifications: * Report and recommend actions to mitigate identified fraud attempts, process gaps, and fraud rules; * Possess a critical mindset to identify suspicious behaviors in monetary and non-monetary transactions (e.g., registration changes, digital behaviors); * Intermediate proficiency in Microsoft Office suite (Excel, PowerPoint, etc.); * Knowledge of fraud prevention analysis or related fields; * Knowledge of document examination; * Organizational skills to manage area-specific processes; * Strong logical reasoning; * Analytical and investigative mindset; * Ability to work collaboratively and demonstrate resilience; * Experience in the financial sector (banks, fintechs, etc.) — Plus: knowledge of SQL or programming logic and English. EEO Statement: **Who makes Solva?** Solva is built by people driven by the mission to empower individuals and help them achieve a healthier, more balanced financial life.* **We care** about sensitive data and respect user privacy. * **We are professionals**, fostering an organized and positive workplace. * **We do what is right**, understanding and complying with company policies and regulations. * **We work as a team**, acting in alignment with our values. * **We are efficient**, committed to achieving outstanding results and continuous improvement. * **We are good communicators**, maintaining integrity at every stage of our work. * **We are open-minded**, celebrating diversity. **DiDi could be the right place for you because…** **We value dialogue:** At Solva, we believe open dialogue strengthens relationships and drives results. Dialogue is the foundation for growing together—building trust and authentic connections. Therefore, we appreciate frankness, respectful sincerity, and transparency among our people, teams, and relationships. **Welcoming workplace environment:** Here, you’ll find a workplace grounded in humane and respectful relationships, where each person is valued. We believe diversity fosters a more creative and energetic environment; thus, we celebrate differences, and everyone can truly be themselves. **Differentiated compensation:** We recognize and value your effort! We offer a competitive compensation policy so you feel acknowledged and rewarded for your work. **Facilitated learning:** We believe everyone can learn and grow. Our systems are simple and intuitive, with a focused, clear, and objective approach. **Work-life balance:** We know life is more than work. Therefore, our work schedule allows you quality time to enjoy life outside the office and maintain a healthy balance. **Direct access to managers:** Here, hierarchy is not a barrier. Our managers are always accessible, ready to hear your ideas, assist with challenges, and collaborate on your growth. **Continuous feedback:** We value our team’s development so everyone can grow and reach their full potential. Thus, we strongly believe in continuous feedback and constructive exchanges across the entire team. If you seek a dynamic and collaborative environment where respect, empathy, and personal development are essential—and wish to make a difference in people’s lives—Solva is the perfect place for you! \#VemSerSolva! \#LI\-Hybrid