Job Summary: Professional responsible for planning and scheduling fuel distribution, with a focus on customer service efficiency and development of optimization tools. Key Highlights: 1. Customer-focused performance and problem resolution 2. Collaborative and well-being-oriented environment 3. Encouragement of diversity and inclusion **Have you ever considered working at Ipiranga?** At Ipiranga, we believe that people with sparkle in their eyes, authenticity, and engagement are our competitive differentiator! We work with passion and purpose, placing the customer at the center of our decisions. We value autonomy, openness, and transparency, as we are certain that truth and respect strengthen relationships and generate trust. We provide our team with a flexible, collaborative, and well\-being-oriented environment to fully support personal and professional fulfillment. Our purpose is “Fueling life in motion”. ***Learn more about us:*** https://portal.ipiranga/wps/portal/ipiranga/a\-ipiranga/institucional/carreiras/ ***Read our ESG Report:*** https://portal.ipiranga/wps/portal/ipiranga/a\-ipiranga/institucional/sustentabilidade **What do we expect from you?** * Customer-oriented mindset \#TheCustomerIsOurReason * Agile mindset, quickly adapting to change \#Lightness * Focus on solutions and problem resolution \#YourVoiceMatters * Autonomy, initiative, and leadership are essential \#LeaveItToMe * Passion, sparkle in your eyes, and authenticity \#JustBeYou! * Desire to be part of an ethical company delivering value to society \#WorthIt * Unconventional thinkers who look ahead toward evolution \#WeAreIpiranga * Owner’s mindset and drive for growing results \#IMakeItHappen **Responsibilities and Duties** **Mission:** * Plan and schedule daily fuel distribution according to customer demand and fleet availability. * Maintain active communication with carriers and the operations team. * Implement levers to improve customer service efficiency. * Develop tools enhancing delivery service and productivity. **Activities:** * Ensure fleet sizing: daily analysis of offered availability and follow-up with carriers regarding any deviations related to maintenance, divergent loading schedules, or improper driver days off (DSR). * Monthly comparison of actual need versus sales forecast, analysis of variation patterns, and alignment with the internal transport team on the optimal fleet size for upcoming demands. * Maintain active communication with carriers and the operations team, promptly reporting scheduled dispatches and notifying any updates/strategy changes to ensure execution aligned with customer needs and priorities. * Report operational failures, deviations, or issues such as: vehicle unavailability, delivery delays, emergency service requests, order returns, truck hold-ups, re-dispatching orders to other customers with similar product requirements, among others; ensuring communication across all necessary areas to resolve the issue and guarantee customer service according to requested requirements. * Address customer incidents jointly with the customer relationship team due to service absence or failure, providing detailed analyses within the agreed SLA timeframe between OtC teams and communicating findings to involved areas and managers. Develop action plans to prevent recurring errors negatively impacting customer satisfaction (NPS). * Jointly with peer departments, implement logistical levers such as: route linearization, scheduling, increased drop count, time-slot classification, and customer stock control—aiming to enhance service levels, fleet productivity and efficiency, and reduce operational costs. * Support development of analytical tools for delivery punctuality and productivity, as well as systems optimizing scheduling or accelerating identification of routes with potential delays, thereby enabling faster course correction and reversal of negative outcomes. **Requirements and Qualifications** **Prerequisites:** * **Experience**: Commercial, Transportation, Route Planning, Scheduling * **Soft Skills**: Communication, Proactivity, Organization and Time Management, Automation and Scripting: VBA/Python; * **Technical Skills**: Microsoft Office Suite + Power BI, Agile Methodologies, Transportation Management (TMS) * **Education**: Administration, Logistics, Economics, or related fields. **Additional Information** **What do we offer you?** ----------------------------- Flexible working hours Childcare allowance for children with disabilities Variable Compensation Program Private Pension Plan Seniority Bonus Online Therapy & Nutritional Counseling Birth Gift Basket Corporate University Market-standard benefits: Gympass, Meal/Voucher Allowance (VR/VA), Commuter Benefits (VT), Health and Dental Insurance, Life Insurance. So, are you up for the challenge? Then apply for this position now and don’t let this opportunity pass you by! We believe diversity fosters innovation! We welcome individuals eager to drive transformation through work and committed to contributing to the company’s growth and evolution. We are Ipiranga—a beloved and recognized Brazilian brand! We facilitate mobility journeys and everyday life. Our purpose is to **fuel life in motion.** We’re always in motion to accompany you. That’s why we want to be your **journey partner**, not just a fuel provider. As a **complete destination**, we offer solutions for drivers refueling at our stations, truck drivers, pedestrians, cyclists, and even pets. Our style is **diverse**, we embrace **change**, value **agility, autonomy**, and have an **appetite for learning.** **Our ESG Commitment** Sustainable culture at Ipiranga is a daily practice for our team when making decisions. An example is our adherence since 2013 to the UN Global Compact—the leading sustainability and carbon neutrality agenda. Link to our ***ESG Report***: click here **\#DiversityMovesUs** As innovation, diversity, and inclusion go hand-in-hand, we encourage and promote greater equity and plurality within our teams. We invest in building an inclusive environment that respects diversity. Here, competence has no gender, race, sexual orientation, age, or disability. Diversity fosters an innovative environment! **Be whoever you are—just be you!!
João Silva
Indeed · HR
João Silva
Indeed · HR
