We are Árbore Engenharia, a civil construction and real estate development company distinguished by its innovative and committed approach to excellence and quality in project delivery. Built upon a solid foundation of our core values, we aim to build more than just structures—we create connections and opportunities that positively impact people’s lives. Our values define who we are and have enabled our success: **Relationships** that unite; **Respect** that strengthens; **Best practices** that deliver results; **Tenacity** that inspires; **Attitudes** that transform; and an **Outstanding team**. We are seeking a **Mid-Level Construction Engineer**, whose role will be to independently execute and manage technical assistance operations for completed developments, ensuring technical quality, customer satisfaction, and seamless integration with partner departments. **Responsibilities and Duties** **Field Service Leadership** * Lead and allocate tasks among field teams, ensuring technical quality, productivity, and appropriate team conduct during customer interactions. * Conduct periodic site visits to evaluate technical performance and provide feedback to teams. **Customer Communication** * Maintain direct contact with residents and building managers, handling issues related to common areas or invalid service requests. * Manage communication channels with end customers professionally and concisely. **Repair Scheduling and Execution** * Plan repair execution according to SLA requirements and priority levels, managing schedules efficiently. * Critically analyze incoming service requests, assessing validity and urgency. **Third-Party Contractor and Supply Management** * Negotiate directly with service providers and suppliers to optimize costs and ensure delivery quality. * Evaluate alternative technical solutions and critically assess proposals. **Operational Recruitment and Training** * Conduct technical interviews with operational candidates and deliver practical and behavioral training. * Identify performance gaps within the team and propose corrective actions. **KPIs and Controls** * Monitor and analyze service KPIs, team productivity, and service request performance. * Maintain the service request tracking spreadsheet up to date and suggest process improvements. **Cross-Departmental Collaboration** * Actively participate in feedback meetings with Quality and Projects teams, proposing adjustments to construction standards. * Coordinate directly with departments such as Procurement, Quality, and Accounting to resolve operational matters. **Technical Knowledge** * Independently interpret ABNT NBR 15575, Owner’s Manuals, and Common Areas Manuals. * Apply technical standards as the basis for demand analysis and feedback to design teams. **Requirements and Qualifications** * Bachelor’s degree in Civil Engineering. * Field and office team management: Leads teams autonomously, prioritizing tasks; * Inspection of specific and/or urgent construction issues: Conducts critical inspections and produces technical reports; * Assessment of hydraulic and electrical installations: Diagnoses failures based on standards and specifications; * Evaluation of structural and installation defects: Performs technical diagnosis and proposes corrective measures; * Drawing interpretation: Independently interprets floor plans, sections, and technical details; * Service request management: Schedules service calls and organizes priorities with SLA focus; * Invoice entry management: Reviews and guides the verification and registration process; * Communication with third-party developers and executive management: Conducts clear and objective alignment with stakeholders; * CV and UAU systems: Uses these systems for tracking, history, and KPI monitoring; * Excel and BI tools: Builds spreadsheets with formulas and updates BI dashboards; * Technical Standards (ABNT NBR 15.575): Applies standard content in evaluations and technical decisions; * SECOVI Manual: Applies manual guidelines when analyzing service requests; * PowerPoint training sessions: Develops and delivers training to technical teams. **Additional Information** **Benefits Designed to Enhance Your Daily Life!** **Meal or Food Allowance – R$31.80 per day** You choose: meal or food allowance, offering flexibility to balance your needs with convenience and well-being. **Transportation Allowance or Fuel Subsidy** You choose the most suitable commuting option! Plus: We offer **on-site parking** for employees. **Health Insurance** A health plan **with no co-payment and fully covered at no cost** to the employee under the basic plan. Easy, high-quality access to healthcare. **Dental Insurance** Comprehensive oral healthcare coverage with an extensive provider network. **Life Insurance** Security and peace of mind for you and your family. **TotalPass** Access to gyms, studios, and wellness programs across Brazil. A genuine incentive for your quality of life! A company is a living organism—composed of people and constantly evolving work methodologies. This holistic mindset is one of the key drivers behind **Árbore Engenharia**’s vitality—and also the true source of its quality. Since its founding over **26 years ago**, **Árbore Engenharia** has consistently monitored market trends, changes, and expectations to ensure the successful development of projects tailored to meet and anticipate client demands. The project concept, careful land selection (considering leisure and safety), knowledge of legal procedures, planned urban integration, timely infrastructure delivery, continuous product monitoring—and especially its appreciation potential—define the full success of every “transformation” bearing the **Árbore Engenharia** brand.