CRM Customer Service Assistant

Description

Job Summary: We are seeking a dedicated, customer-focused CRM Customer Service Assistant to work at a dealership, handling customer service, scheduling, satisfaction surveys, and problem resolution. Key Highlights: 1. Active and responsive customer service 2. Conducting customer satisfaction surveys 3. Customer focus and problem resolution The NP Group comprises companies that are industry leaders in new and used vehicles across western Paraná: Autofoz \- Fiat, Peugeot and Citroën, Motec Honda, Autoeste Multimarcas, Royal Vistória, Autofoz Rent-a-Car, and ENE Seguros. With over 48 years of tradition, the NP Group offers comprehensive infrastructure for mechanical, bodywork, painting, parts, and accessories services, as well as diverse automotive solutions. We are looking for a dedicated **CRM Customer Service Assistant** with full customer focus to join our dealership team. If you enjoy interacting with people, have no objection to phone conversations, and wish to make a difference in the customer experience, this opportunity is for you! **Main Responsibilities:** * In-person and virtual customer service for internal and external customers; * Proactive scheduling, prospecting, and responsive service; * Conducting satisfaction surveys with sales and after-sales customers; * Preparing customer service reports; * Courteous and efficient telephone service; * Assisting customers in resolving issues by coordinating with other departments/teams within the dealership. **Minimum Requirements:** * Completed high school education; * Experience in public/customer service; * Proficiency in Microsoft Office Suite; * Strong communication skills and approachability; * Customer focus and ability to resolve problems effectively. **Working Hours:** * Monday to Friday, from 08:00 to 18:00 (2-hour break), and Saturday from 08:00 to 12:00\. **Benefits:** * Health insurance; * Meal allowance; * SESC membership; * Life insurance; * Christmas basket; * Birthday Day Off; * Gym partnerships; * University partnerships.