We are seeking an **E-commerce Analyst** with a **strategic, results-oriented profile** to serve as the key link ensuring the success of our hotels’ digital initiatives. This professional will be responsible for ensuring that our hotel chain achieves its maximum potential in direct digital sales. Their role will be hybrid—alternating between an analytical function (diagnosing opportunities and proposing improvements based on indicator analysis) and an execution function (leading and implementing actions and strategy). **Responsibilities and duties** * Serve as the **primary point of contact for hotels in your portfolio regarding digital initiatives**, independently managing their needs and strategies. Must master departmental initiatives and be capable of presenting results, discussing approaches, defining plans, and executing actions clearly alongside hotel management. * **Monitor individual hotel performance**, analyzing KPIs, identifying improvement opportunities, and defining action plans to increase direct sales; * Develop **analytical reports and performance presentations** to support performance tracking and decision-making. * Work with e-commerce topics and tools—including paid media, SEO, UX, chatbots, CRM, campaigns, social media, and hospitality-specific solutions (e.g., booking engines, performance BI tools, etc.)—ensuring optimal user experience and conversion. * **Conduct periodic training and capacity-building sessions**, either online or in person, on e-commerce initiatives and loyalty programs, ensuring hotel engagement and successful adoption of covered topics. **Secondary responsibilities** * Support new projects and strategic initiatives related to the area; * Participate in weekly performance review meetings, contributing insights and action plans; collaborate with commercial partners and vendors to continuously enhance hotels’ digital journey. **Requirements and qualifications** * Bachelor’s degree in Business Administration, Marketing, Communications, Advertising and Public Relations, Technology, Tourism, or Hospitality; * Proficiency in Microsoft Office Suite and Excel; * Knowledge of Google Analytics, e-commerce, Social Media, UX, etc.—a plus; * Willingness to travel occasionally. * Prior experience in Customer Success, account management, or digital performance. **Additional information** * Health insurance; * Dental insurance; * Life insurance; * Transportation allowance; * Meal allowance or food voucher; * Gympass. We are a **hospitality services and solutions platform** serving over 170 properties across Brazil—from north to south—caring for those who trust us through **unique experiences**, always acting **responsibly** toward the environment, our team, and the communities where we operate. **Together with you**, and alongside a plural, diverse team where everyone feels welcomed and comfortable being their authentic selves, we aim to become Brazil’s leading hospitality operator—one that guests, investors, partners, and top talent want to be part of. **Shall we do this together? Explore our open positions. :)** ##### ***Remember:*** ***our selection processes are completely free of charge and conducted exclusively via our official website*** ***vagasahi.gupy.io******. We never request payment of fees or enrollment in courses.***