Hospitality Receptionist

Description

We are Accor. We are global leaders in Enhanced Hospitality. We are more than 230\.000 hospitality specialists placing people at the heart of what we do, creating new connections and emotions for our guests, nurturing a genuine passion for service and achievements beyond boundaries. Everything we do comes from the heart, which is why we are the world’s greatest experts in the art of welcoming, connecting, and serving. We are far more than accommodation and hotels. Our promise is to exceed all expectations, promoting inclusion, care, and impeccable service. We stay attuned to the world and to what people seek. Leveraging the strength of our teams and our robust holistic ecosystem of brands and solutions, we are forging new paths to shape tomorrow’s hospitality and inspire fresh ways of experiencing the world. \#Be Limitless Do what you love, care for the world, challenge the status quo. By joining Accor, every chapter of your story is yours to write—and together, we can imagine tomorrow’s hospitality. We welcome you just as you are, and you’ll find a role and a brand that align with your personality. We support your daily growth and learning, ensuring your work brings purpose to your life. Receive and assist customers according to the operational brand’s style. Provide diverse information based on customer needs and essential departmental practices. Place customers at the “heart” of everything performed, delivering them a unique and unforgettable experience aligned with the AccorHotels Service Culture. * Ensure adherence to Front Office practices (including check\-in and check\-out) * Assist customers at the hotel’s restaurant/bar/convenience store when necessary, embracing versatility. * Act as a service facilitator, providing information regarding hotel operations. * Serve as the primary liaison between customers and other hotel departments, receiving their requests, suggestions, etc., and seeking resolution. * Offer the ALL loyalty program in accordance with guidelines. * Be responsible for safeguarding all receipts (cash and credit cards). Monitor cash flow and ensure no discrepancies occur. Working hours: 3:00 PM to 11:10 PM Schedule: 6 days on, 1 day off Desirable: Bachelor’s degree in Hospitality, Tourism, or related field Desirable: English proficiency Microsoft Office suite Minimum education: Bachelor’s degree * Transportation allowance * Meal voucher * Shared health insurance plan * Dental insurance (optional) * Profit-sharing program * Birthday leave