Reception Agent

Description

Job Summary: Customer service professional focused on satisfaction and relationship building, with emphasis on communication and negotiation. Key Highlights: 1. Focus on customer satisfaction and relationship building 2. Open and interactive communication 3. Negotiation and persuasion skills If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for over 40 years. We have become a reference group in Diagnostic Medicine, offering more than 7\.300 health services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched, last year, Rita Saúde — an integrated health services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture is built upon respect, development, diversity, and inclusion. We have over 6\.700 employees and operate across 12 states and the Federal District, with 323 units distributed from north to south of the country. Want to learn more about our brand? Visit www.sabin.com.br or follow our official social media channels: LinkedIn Sabin Medicina Diagnóstica \| Instagram @sabinmedicinadiagnostica \| Facebook Sabin Medicina Diagnóstica \| **Responsibilities and Duties** * Identify and assess customer needs to ensure satisfaction; * Provide accurate, valid, and complete information using internal documentation; * Achieve departmental targets; * Build sustainable relationships and trust with each customer through open and interactive communication; * Register/update customer information in the service system; * Request authorizations from health insurance providers, in accordance with each provider’s policy; * Deliver customer service considering all necessary information for test execution, while following the company-defined process; * Negotiate with customers regarding fees and payment methods (per company-aligned process). **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Good communication skills; * Ability to negotiate and persuade; * Prior experience in public-facing customer service is desirable. **Additional Information** Work schedule: 40 hours per week, Monday through Saturday. * **Daily-life benefits:** Transportation Allowance or Fuel Assistance, Meal Voucher or Food Allowance; * **Health and Well-being benefits:** Health and Dental Plans, Extended Maternity and Paternity Leave, Life Insurance; * *Benefits are subject to change.* A healthcare reference, distinguished in people management and female leadership, committed to sustainable best practices and actively engaged in the communities where it operates, Grupo Sabin was born in Brazil’s federal capital, driven by the courage and determination of two entrepreneurs, Janete Vaz and Sandra Soares Costa, in 1984\. Today, it employs approximately 7000 professionals united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers health services with excellence, innovation, and socio-environmental responsibility across its 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem integrates a business portfolio covering clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary care services, supporting population health management through coordinated care programs and pathways via Amparo Saúde, and the integrated health services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other healthcare professionals to promote quality, efficient access to healthcare. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and the creation of business models grounded in science, efficiency, and customer experience. As a solid national company with a visionary outlook, well-established values, genuine commitment to ESG principles, and health and wellness services supporting customers’ health journeys across the country, Grupo Sabin maintains the Instituto Sabin, which since 2005 has implemented impactful social initiatives in communities where the company operates — focusing on improving quality of life, well-being, and prosperity, while fostering social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes to attract individuals aligned with our purpose and values. *Stay alert and avoid scams! We do not charge any fees at any stage of our selection processes.*