Main responsibilities: * Develop analyses to support decision-making; * Monitor and track operational KPIs; * Operational strategies – Efficiency plan; * Operational capacity forecasting; * Staffing and pricing calculations. Technical Competencies: * Required: Knowledge of operational KPIs (Call Center); * Required: Intermediate Excel proficiency; * Portuguese language proficiency: Excellent oral and written communication; Office suite knowledge (Word, PowerPoint, Outlook). Benefits: * Medical assistance – after 90 days. * Dental assistance – after 90 days. * Meal allowance / Food allowance – BRL 18.00 per day. * Life insurance. * TotalPass. * Partnerships with language schools and educational institutions. * Career development plan. Apply now and become an \#ApexLover. Minimum Education Level: Bachelor’s degree * Transportation allowance * Life insurance * Meal allowance * Food allowance * Medical assistance * Dental assistance