Administrative Analyst

Description

Job Summary: Professional to handle receipt, registration, and tracking of maintenance tickets, prioritize requests, and prepare reports. Key Highlights: 1. Handling maintenance ticket management and interaction with technical teams 2. Preparation of monitoring reports and performance indicators 3. Proposing improvements to demand management and service delivery processes The company is seeking an Administrative Analyst in Campinas. Nova Campinas RH is a company specialized in talent recruitment and selection. It provides human resources consulting services to various organizations. **Responsibilities:** Receive, register, and track maintenance tickets. Prioritize requests according to SLA (Service Level Agreement) and criticality. Interact with technical teams for ticket routing and resolution. Prepare monitoring reports, indicators, and performance metrics. Keep the ticketing system updated with all relevant information. Propose improvements to demand management and service delivery processes. Previous experience as Office Analyst, Administrative Assistant, Administrative Coordinator, or Operations Analyst may indicate alignment with some activities of this position. **Desired Qualifications:** **Education:** Completed undergraduate degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: 3\.000,00 * Attendance Bonus * Medical Insurance **Additional Information:** * Employment Type: Permanent \- On-site * Schedule: Full-time * Working Hours: To be determined.