**Who We Are** Launched in 2023, Dexian has a global presence and brings nearly 30 years of experience through its legacy companies, primarily from the combination of DISYS and Signature Consultants. We started in Brazil in 2007 as DISYS and since then have acquired over 60 clients across different sectors of the economy. As Dexian, we have become one of the largest companies providing staffing solutions, IT solutions, and workforce augmentation. We are leading the industry by delivering exclusive services that combine global scale, full-service projects, and tactical agility to modernize hiring models. We support our clients in finding the best way to address their talent gaps, thereby supporting their digital transformation processes. We have strategically located offices in four major capitals: Curitiba (PR), Porto Alegre (RS), Rio de Janeiro (RJ), and São Paulo (SP). This allows us to stay close to our clients and consultants. We are also a Minority Owner Company and are proud to have originated in diversity. **What to Expect from Us** People are at the core of our strategy and represent our greatest asset. We are committed to attracting and retaining top talent and building genuine lifelong connections. Therefore, we act as a bridge between highly qualified professionals and consistent, prosperous opportunities. We believe that bringing together the right talent, technology, and organizations helps unlock transformative results and achieve new levels of success for our clients and consultants. Five core values guide us: Integrity, Transparency, Authenticity, Ingenuity, and Empathy. Dexian is committed to corporate social responsibility and invests in programs that support diversity and inclusion. If you share these same values, this is your place! **What to Expect from Your Day-to-Day Work:** * Maintain the technology park (hardware and software) by providing on-site and remote technical support to users * Keep the inventory of equipment and peripherals up to date * Receive, analyze, register, and resolve incidents and requests * Create and maintain updated technical documentation and procedures * Install, configure, and resolve computer (desktops and laptops) issues * Install and resolve factory equipment issues (scanners, scales, thermal printers) * Open external tickets related to outsourced IT services and warranty services with manufacturers * Install and configure systems * Install, configure, and resolve videoconferencing equipment issues * Install, configure, and resolve smartphone issues * Install, configure, and resolve Wi-Fi antennas and network issues * Serve as the local point of contact for the Infrastructure team when on-site support is required at facilities **What You Need to Have** * Completed or ongoing bachelor's degree in Information Technology * ITIL, COBIT * Language: Advanced English * Experience using ServiceNow * Intermediate or advanced Excel skills * ITIL Foundation certification or higher * Specialization courses and certifications in related fields **Where Will You Work?** We believe in the exchange of experiences and value relationships through a Hybrid model. Address: Sumaré/SP **Employment Type** CLT + Benefits Minimum Education Level: Bachelor's Degree Languages:* English (Native)