**Key Responsibilities:** Lead the technical support team and ensure SLA compliance. Monitor goals, sales strategies, and customer base expansion. Handle and escalate critical issues. Manage crises and communicate status updates. Prepare reports for senior management. Manage shift scheduling, time off, and vacation planning. **Requirements:** Bachelor’s degree in Telecommunications, Networking, or IT. Experience in technical support (preferably in Telecommunications). Experience in team management. Strong communication, leadership, and negotiation skills. Knowledge of sales analytics tools. **Benefits:** Health insurance, transportation allowance, meal voucher, pharmacy benefits, dental plan, optical care benefits. Employment type: Full-time CLT contract Salary: Starting from R$0.01 per month Benefits: * Medical insurance * Dental insurance * Commercial partnerships and discounts * Meal allowance * Transportation allowance