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Job Summary: Responsible for attending patients via WhatsApp, clarifying doubts, informing about health insurance coverage and payment methods, and managing exam appointments with empathetic, humanized service. Key Highlights: 1. Friendly and efficient patient support via WhatsApp. 2. Written communication and text interpretation to clarify doubts. 3. Ability to handle multiple simultaneous conversations and strong organizational skills. The Diagmed Group has built its history through pioneering spirit and perseverance. With 30 years of market presence, we consistently invest in state-of-the-art technology and a highly skilled professional team, earning recognition for meeting each patient’s individual needs with unique, humanized care. Throughout our journey, we have expanded our portfolio of diagnostic exams and deliver precise diagnostics across five cities in the interior of São Paulo: Campinas, Jundiaí, Indaiatuba, Sumaré, and Hortolândia. Our specialty is diagnostic medicine, and our purpose is to respect and care for lives. **Responsibilities and Duties** * Provide friendly and efficient patient support via WhatsApp; * Respond to questions regarding exams offered by the clinic, including preparation instructions and estimated duration; * Inform patients about accepted health insurance plans and available payment methods; * Schedule, reschedule, and cancel exams according to patient requests, following clinic guidelines; * Ensure accurate entry and timely updating of information in the clinic’s system; * Maintain empathetic, respectful, and humanized service to ensure a positive patient experience. **Requirements and Qualifications** * Completed high school education; * Prior customer service experience is a plus; * Strong written communication and text interpretation skills; * Ability to handle multiple simultaneous conversations; * Proficient typing skills; * Organizational ability and attention to detail; * Proactivity and empathy in public service; * Agility in responding to requests. **Additional Information** **Benefits:** Meal voucher, Food allowance, Medical assistance, Dental assistance, and Total Pass. **Employment Type:** CLT employment contract, on-site work. **Working Hours:** Monday to Friday: 10:00 AM – 7:00 PM; Alternate Saturdays: 6:40 AM – 1:00 PM With 30 years of market presence, the **Diagmed Group** has built its history upon pioneering spirit and perseverance. Since inception, we have invested in cutting-edge technology and a highly qualified team of professionals, committed to meeting each patient’s individual needs through unique and humanized care. Throughout our journey, we have expanded our portfolio of diagnostic exams and deliver precise diagnostics across five cities in the interior of São Paulo: **Campinas**, Jundiaí, Indaiatuba, Sumaré, and Hortolândia. In our continuous pursuit of innovation, we have expanded our services to include laboratory tests. Now, our patients can complete all their exams and store their results history at a single diagnostic center—maintaining the quality and agility that have always defined **Diagmed**. In 2024, we took another significant step forward in our growth journey with the inauguration of a medical specialties clinic at Parque Dom Pedro Shopping. Offering over 25 medical specialties, our goal is to provide greater comfort and efficiency for our patients, delivering all necessary care in one location. Our purpose is simple yet powerful: to respect and care for lives. We continue advancing with this mission, always focused on delivering the best in health and well-being for everyone who trusts the **Diagmed Group**.
