**Job Details** -------------------- **Key challenges of the area and role:** The selected candidate will be responsible for providing customer service to Méthodos Laboratory / Fleury Group clients. We seek someone who welcomes, listens to, and understands customers’ needs—focusing on preserving humanized service while maintaining the quality and excellence we highly value. **Main responsibilities:** Prepare the customer service counter according to standard operating procedures; Request from the customer personal identification documents with photo, health insurance card (including validity date and printed name), medical order, or for private orders—verify required exam preparation conditions; confirm in the system whether information is registered or proceed with registration; Provide information regarding health insurance plans and required preparation for exams (imaging/blood collection/vaccination); Prepare cost estimates and schedule exams (by phone or system) according to the client’s chosen location; Verify service authorization forms and private medical orders; verify simulation reports and generate overall authorization form reports when requested by leadership; Control and forward (via courier, mail, email, or system) authorization forms to the billing department for payment processing; Perform pre\-billing/authorization form verification using reports generated by the information system, verifying all aspects of service—from customer and physician data and registered exams through final consolidation—prior to submission to the billing department for invoicing with health insurance providers. **We are looking for someone who has:** Completed high school; Proficiency in Microsoft Office suite; **What do we expect?** * Our essence inspires our daily work; therefore, we seek someone aligned with our purpose of caring for people; * Someone who upholds care and empathy throughout the entire journey, consistently placing the customer at the center of all actions and pursuing excellence; * A desire to learn, appreciation for teamwork, and willingness to share knowledge. **Work Model: On\-site** Méthodos Unit \- ESTIVA Schedule: 6:30 AM to 12:30 PM (5 hours on Saturdays) 180 hours/month **What we offer:** Medical Assistance; Dental Assistance; Meal Allowance; Transportation Allowance; Life Insurance; Wellhub; Profit Sharing; Private Pension Plan; Exclusive benefits designed to promote health and well\-being for employees and their dependents. We strive to foster an inclusive culture focused on equity and valuing diversity. To learn more about Fleury Group, visit: http://www.grupofleury.com.br **Requirements** -------------- ### **Minimum Education Level** **Completed High School (Secondary Education)**### **Other Requirements**