IT ANALYST

Description

Job Summary: Work in the IT area, providing user support for hardware, software, and networks; assisting in system analysis; and supporting projects and emerging technologies. Key Highlights: 1. Comprehensive technical support (hardware, software, networks) 2. Participation in system projects and user support 3. Focus on information security and technological innovation Work in the Information Technology area, providing user support for hardware, software, and network-related requests; gathering requirements inherent to current activities and desired improvements; assisting in the analysis of system and database requirements; supporting the implementation and monitoring of system projects; guiding users during the initial adoption phase of new systems—whether acquired from third parties or developed internally—and performing other related and inherent duties. **Required Skills and Qualifications** * Provide user support for hardware, software, and network-related requests. Gather requirements inherent to current activities and desired improvements. Assist in analyzing system and database requirements. * Support the implementation and monitoring of system projects. * Guide users during the initial adoption phase of new systems, whether acquired from third parties or not. * Perform system maintenance. * Assist in designing and configuring solutions to meet internal user needs. * Support the administration of the technology infrastructure (systems, network, computers, and servers). * Monitor and support system integration. * Protect the company against information security threats. * Monitor and inform users about applicable standards and policies regarding corporate hardware/software usage. * Perform maintenance on computers and equipment. Assist in creating and presenting managerial reports. * Perform backups according to a predefined schedule. * Assist in defining departmental procedures. * Support the analysis of routines and operational procedures inherent to system users and complementary systems. * Stay updated on technological innovations and propose new processes and technologies. * Assist in adapting the process control database. * Work in the company's Information Technology department either as a generalist or as a specialist engaged in two or more activities related to programming, system development, network architecture, databases, training, and technical user support. * **Soft Skills** * Clear communication (translating technical terms for non-technical audiences). * Teamwork * Problem solving * Organization and time management * Proactivity * Adaptability (learning new tools) * Empathy in user support * **Requirements** * Experience with Windows and Linux operating systems. * Knowledge of IPv4 networking, including switch and router configuration and maintenance. * Experience in on-site and remote technical support, including user administration (Active Directory, G Suite, and Office 365\). * Familiarity with automation and scripting (Python, PowerShell, or Bash). * Basic understanding of information security applied to infrastructure. * Advanced English proficiency. * **Preferred Qualifications:** * Certifications in the field.