Collections Assistant

Description

Job Summary: The professional will conduct proactive collections, negotiate payments, record information, monitor overdue customers, and support financial management and the team. Key Highlights: 1. Conduct proactive collections in an ethical, courteous, and effective manner 2. Negotiate amounts, deadlines, and payment terms 3. Support financial management and collection strategies Conduct proactive collections via telephone, e-mail, and other digital channels in an ethical, courteous, and effective manner; Negotiate amounts, deadlines, and payment terms within internal credit and collections policies; Record and update information regarding negotiation and payment statuses in the ERP or CRM system; Monitor overdue customers and track compliance with agreed-upon arrangements; Issue and forward bank slips (boletos), statements, and debt summaries; Prepare delinquency and credit recovery reports to support financial management; Support the team in defining collection strategies and customer communications; Collaborate with the Accounts Receivable team to ensure reconciliation between receipts and postings; Escalate critical situations to supervision and propose preventive solutions. Employment Type: Full-time CLT Salary: R$2.500,00 - R$3.000,00 per month Benefits: * Medical assistance * Dental assistance * Commercial agreements and discounts * Meal allowance * Transportation allowance Selection Question(s): * What is your level of proficiency in EXCEL? Experience: * Collections (Mandatory)