We are the most diversified educational group in the country. Every day, we create incredible futures through innovation. We roll up our sleeves to turn ideas into reality. We face challenges with resilience and adapt to constant change. Here, we are a team—not heroes—guided by the desire to make a difference and connected in one unique way: the \#CognaWay. Our relationships are direct and respectful, and our students’ and customers’ success is our success. Moreover, we value diversity because we know that the more diverse our repertoire, the more comprehensive and inclusive we become. Together, we empower people to build a better version of themselves! So, are you ready to join the absolute leader in the educational sector? Join Cogna. **Responsibilities and duties** * Assist in customer service across multiple channels (chat, email, phone, or internal systems). * Provide initial support to customers, clarifying simple questions about Voomp’s products and services. * Forward requests to responsible departments when necessary. * Support the registration and updating of information in customer service systems. * Monitor tickets and requests, ensuring organization and appropriate follow-up with customers. * Assist in preparing simple customer service reports. * Comply with company policies, internal procedures, and quality standards. * Participate in training sessions and development activities offered by the apprenticeship program. **Requirements and qualifications** Perform operational tasks: Material validation Filling out spreadsheets with data from Course Pedagogical Projects Using AI for document and data analysis Supporting analysts in handling student tickets **Additional information** **What can you expect from us?** * Profit-sharing: Celebrating results is part of the Cogna Way. * Meal or food allowance: via a flexible benefits card. * Health insurance: A comprehensive health plan, including dependents, with co-payment. * Dental insurance: Available to help maintain your smile. **But wait—there’s more!** * Undergraduate and graduate scholarships: Through our educational units, available for you and your dependents (spouse and children). * Birthday day off: You may choose one day to relax and celebrate. * SESC partnership: Opening doors to numerous opportunities for improving quality of life. * Univers pharmacy partnership: Discounts on a wide range of medications. * Corporate university: Numerous free learning paths and courses in our corporate university to help you grow alongside us. * Book discounts: To purchase top titles from our publishing houses. * Wellhub (Gympass): To help you stay active in your daily life. * Ninho Program: A dedicated program for our families expecting a new baby. * Valoriza – Internal Recruitment Program: To accelerate your career through internal opportunities. Here, we believe in respect, diversity, and inclusion across all dimensions. All qualified candidates will be considered without regard to race, gender, gender identity, gender expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to continuously advance and generate employability for diverse talents. Join us and enrich our team! Innovation drives us. Cogna is one of the world’s largest education organizations and a pioneer in Brazil. Our mission is to “empower people to build a better version of themselves.” With over 50 years of tradition, we are now among the world’s largest education companies, operating an extensive business model with abundant growth opportunities. We deliver educational products and services spanning from early childhood learning to senior education. \#ThisIsCogna—our DNA combines the evolution and dynamism of a young startup, supported by the structure of a large enterprise with over 70 brands. Here, we act with our students’ success in mind. We are passionate about education and value people. We take responsibility for making things happen—always generating sustainable value—and together, we achieve more. We are **Cogna!**