Support Analyst

Description

Job Summary: We are seeking a proactive professional with strong technical expertise in network and communication infrastructure to perform installation, maintenance, and configuration of telecommunications systems. Key Highlights: 1. Install and maintain telecommunications equipment 2. Repair optical fiber cables and radio communication systems 3. Collaborate with internal teams to optimize processes **Description** We seek a proactive professional with strong technical knowledge for our field team at the Port of Alagoas. The candidate must have experience providing support for network and communication infrastructure. **Responsibilities and Duties** Physically install telecommunications equipment, including routers, switches, antennas, and other devices. Perform preventive and corrective maintenance on telecommunications infrastructure, ensuring system integrity and reliability. Install, configure, and maintain structured cabling systems for communication networks. Physically organize data centers (CPD) and racks, ensuring efficient equipment and cable placement. Document technical details of interventions performed, preparing accurate activity reports. Collaborate with internal teams, such as technical support and project teams, to optimize processes and ensure customer satisfaction. Repair optical fiber cables, performing precise splices and terminations. As well as other cabling and connectorization tasks. Use optical test equipment to evaluate transmission quality and identify faults. Conduct visual inspections and use measurement instruments to ensure fiber integrity. Configure, install, and optimize radio communication systems, as well as diagnose and resolve issues in radio equipment, antennas, and transmission systems. Perform preventive maintenance focused on optical fibers, radio communication, towers, structured cabling, and physical organization of CPD and racks. Conduct regular inspections of communication towers to ensure structural integrity and proper operation of antennas and equipment, strictly adhering to safety standards for work at heights. Populate ITSM tools with up-to-date information. Communicate\-via e\-mail to report activities and updates. Participate in meetings and collaborate through the Teams platform. Intermediate knowledge of Server Administration and Active Directory **Requirements and Qualifications** **Behavioral Profile (Soft Skills):** Proactive, Solution-Oriented, Analytical, Strong Public Speaking Skills, Empathetic, Good Listener, Organized, Negotiator, Ambitious, and Motivated. **Technical Profile (Hard Skills):** Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Electronics Engineering, Computer Science, or Information Systems. Knowledge of ITIL, TCP/IP, local area networks (LAN), and wide area networks (WAN) **Driver's License Category B** Completed undergraduate degree.