Legal/Administrative Assistant

Description

Job Summary: We are seeking an Administrative Assistant to support legal and regulatory matters at an educational institution, ensuring high-quality student service. Key Highlights: 1. Support for legal and regulatory requests 2. Case analysis and ombudsman-related handling 3. Focus on student service quality **Job Description:** We are seeking an Administrative Assistant to support the legal and regulatory matters of an educational institution, focusing on case analysis, assisting internal teams and lawyers, and handling matters with the ombudsman, thereby ensuring high-quality student service. **Responsibilities:** * Screen and analyze legal and administrative cases related to students * Receive and analyze PROCON complaints and forward them to the Legal Department. * Analyze internal cases by reviewing student history, contracts, academic and financial records * Conduct systemic verifications (registration data, financial, academic, and service interaction records) * Analyze and draft responses to ombudsman, Reclame Aqui, and institutional channel requests * Monitor legal and administrative deadlines, ensuring compliance within SLAs * Support the legal team and internal departments in conflict resolution and liability prevention. **Requirements:** * Currently pursuing a Bachelor’s degree in Law * Experience or familiarity with PROCON, ombudsman offices, and administrative matters * Strong written communication skills and attention to detail * Organizational skills and analytical ability **Preferred Qualifications:** * Prior experience in an educational institution * Experience handling Reclame Aqui or consumer service platforms **Behavioral Competencies:** * Analytical and meticulous profile * Sense of urgency and deadline adherence * Ethical and professional conduct * Ability to handle sensitive situations and conflicts **Mandatory Requirement:** * Currently enrolled in a Law undergraduate program **Working Hours:** 8:00 AM to 6:00 PM Monday through Thursday, and 8:00 AM to 5:00 PM on Fridays. **Employment Type:** Full-time CLT Employment Type: Full-time CLT Compensation: R$2,000.00 per month Benefits: * Medical insurance * Education allowance * Food basket * Remote work * Transportation voucher