Junior Systems Support Analyst - Joinville

Description

Job Summary: The Systems Support Analyst provides technical support to users, identifying and resolving issues to ensure optimal system performance and customer satisfaction. Key Highlights: 1. Proactive incident resolution 2. Technical support via phone, chat, and email 3. Training in service monitoring **RotaExata** offers businesses an opportunity to stand out even when the financial and economic landscape is not particularly optimistic. Through efficient fleet management, we demonstrate how much cost savings can be achieved and how much additional work can be accomplished with proper monitoring of drivers. **RotaExata** quickly established itself in the market as one of the most promising intelligent tools for Fleet Tracking and Management, supported by a team of specialists who innovate daily to maintain the company’s leadership and reference status in the industry. The Systems Support Analyst is responsible for providing technical support to system users, identifying and resolving issues related to tool usage. This role involves proactive incident resolution to ensure smooth system operation and user satisfaction. The professional also performs preventive system maintenance, contributing to operational stability and security. **Responsibilities and Duties:** * Understand each client's needs and guide them on achieving better results using RotaExata; * Provide technical support via phone, chat, and email, utilizing remote assistance tools such as AnyDesk and Google Meet; * Diagnose and resolve technical questions related to system usage, equipment, and integrations; * Perform administrative tasks associated with support and service requests, including ticket creation and tracking, service order management, and coordination with third-party providers; * Train to monitor one's own work using service and process management tools and technologies. **Requirements:** * Currently pursuing a bachelor’s degree in Transportation, Logistics, Administration, or Development. * Experience in customer service (support, sales, or post-sales) for systems within technology companies; * Knowledge of Fleet Management (a plus);