Greet and provide direct customer service in person or by phone, clarifying inquiries, completing, registering, and verifying various documents. **Responsibilities and Duties** * Follow work instructions outlined in the company’s Standard Operating Procedures manual; * Maintain equipment and the workplace organized and well-preserved; * Serve customers by providing all necessary support services, either in person or by phone; answer questions and resolve customer inquiries regarding clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary examinations; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Collect customer payments for services rendered and record transactions in the management system; * When handling cash receipts, submit a detailed cash report to the company’s administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to customers and accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, answering questions, distributing gifts, etc.; * Regularly monitor ambient temperature and background sound levels—including TV and radio—in waiting rooms; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor and manage the PABX system, redirecting incoming calls to appropriate departments and sectors; * Occasionally contact new patients to schedule their first appointment; \- Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Completed high school education; * Intermediate computer skills; * Experience in public-facing customer service; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation ability. * **Social Skills:** Interpersonal relationship skills; teamwork; ability to interact effectively with the public; friendliness. * **Behavioral Skills:** Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * **Organizational Skills:** Time management; planning and organization. **Additional Information** We are Brazil’s largest orthodontic network! We were founded with the mission of democratizing and modernizing dental care through humanized, high-quality service offered at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, whose smiles proudly bear the OrthoDontic brand. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**