Front Desk Agent

Description

Job Summary: We are seeking a Hotel Front Desk Agent to serve as the first point of contact with guests, manage accommodations, and provide a memorable stay. Key Highlights: 1. Serve as the first point of contact with guests 2. Manage all aspects of guest accommodations 3. Help create a pleasant and memorable stay **Job Description** We are looking for a Hotel Front Desk Agent to serve as the first point of contact with our guests and manage all aspects of their accommodations. Front Desk Agent responsibilities include checking guests in and out, managing reservations, and providing information about rooms, rates, and amenities. If you have customer service talent or hospitality industry experience, we want to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. **Work schedule: 6 days on, 1 day off;** **Responsibilities** * Perform all check-in and check-out tasks * Handle online and telephone reservations * Inform customers about available payment options and verify credit card details * Register guests by requesting necessary information (e.g., contact details and exact stay dates) * Greet guests upon arrival and assign rooms * Provide information about our hotel, available rooms, rates, and amenities * Respond professionally and promptly to customer complaints * Coordinate with our housekeeping team to ensure all rooms are clean, tidy, and fully furnished to meet guest needs * Confirm group reservations and arrange customized services for VIP guests and event attendees, such as wedding guests * Sell additional activities and services, when appropriate * Maintain up-to-date records of reservations and payments **Requirements** * High school diploma or equivalent * Flexible availability (will work all shifts during training) * Customer service orientation * Excellent communication and organizational skills * Sales-oriented profile **Preferred Qualifications** * Prior experience as a Hotel Front Desk Agent, Front Desk Agent, or similar role is preferred * Experience with TOTVS CMNET/VHF system * Second language (English, Spanish, etc.) Employment Type: Full-time CLT Salary: R$2.100,00 - R$2.300,00 per month Benefits: * Transportation allowance Selection Question(s): * Which neighborhood do you live in? * Have you worked with the TOTVS CMNET system? Education: * High school diploma or equivalent (Mandatory) Experience: * Customer service (Mandatory) Work Location: On-site