Operational Supervisor

Description

Job Summary: We are seeking a professional to lead and supervise operations, manage teams, and optimize processes in the issuance department, ensuring excellence and goal achievement. Key Highlights: 1. Lead and supervise operations in the issuance department 2. Manage teams and optimize processes 3. Analyze performance indicators (KPIs) If you have experience in operational routines and team management, and are looking for an opportunity to lead processes efficiently and excellently, this position may be right for you! **Responsibilities:** * Supervise operations in the issuance department * Organize team schedules, attendance records, and vacation planning * Analyze and securely approve accounts * Monitor performance indicators (KPIs) * Support resolution of discrepancies; ensure goal and deadline compliance * Manage point flow in loyalty programs * Identify process improvements and optimization opportunities. **Requirements:** * Bachelor's degree completed or in progress * Experience in operational management * Familiarity with loyalty programs and issuance processes is desirable * Proficiency in Excel * Analytical, organized, and communicative profile