Description: Requirements and qualifications: * High school diploma; * Proficiency in Microsoft Office suite; * Availability for shift work; rotating schedule 12x36 — 6:00 AM to 6:00 PM; * Prior customer service experience is a plus; * Strong drive to deliver results, high energy, innovative mindset, and proactive attitude. Your challenges will include: * Monitoring and tracking shipments; * Managing claims related to losses, damages, and incidents; * Handling inbound and outbound calls from customers, partners, and suppliers to provide clarifications and guidance regarding tracked and/or monitored shipments; * Operating internal systems (SGR, Rastrear 4.0, SIL). 2512040202181901268