Description: Requirements and qualifications: * High school diploma; * Proficiency in Microsoft Office suite; * Availability to work flexible hours; 12x36 shift schedule — 6:00 AM to 6:00 PM; * Prior customer service experience is a plus; * Strong drive to deliver results, high energy, innovative mindset, and proactive attitude. Your challenges will include: * Monitoring and tracking shipments; * Handling incidents related to Losses, Damages, and Occurrences; * Managing inbound and outbound calls from customers, partners, and suppliers for clarifications and guidance regarding tracked and/or monitored shipments; * Operating internal systems (SGR, Rastrear 4.0, SIL). 2512040202181901267