Description: Apply quickly via email: Requirements and Qualifications: * Bachelor’s degree in Business Administration, Marketing, Communications, or related fields * Minimum of 1 year of experience in customer service or sales support * Solid knowledge of CRM systems (Salesforce, HubSpot, RD Station, or similar) * Excellent verbal and written communication skills in Portuguese * Ability to work with goals and performance metrics Desirable: * Experience in B2B customer service and corporate sales * Knowledge of negotiation and contract closing * Data analysis and reporting skills * Familiarity with agile methodologies (Scrum, Kanban) * Technical English proficiency Responsibilities and Duties: * Increase lead-to-qualified-opportunity conversion rate by 15% * Reduce average customer response time by 20% * Improve customer satisfaction (NPS) by 10% * Contribute to revenue growth through upselling and cross-selling Benefits: Health insurance, Life insurance, Meal allowance, Transportation allowance Working hours: 8:00 AM to 5:30 PM Knowledge: Education: Completed high school 2512170202551870417