Job Summary: Professional to perform collection routines, negotiate receivables, and provide customer service, including preventive outreach and portfolio maintenance. Key Highlights: 1. Performing collection routines and negotiating receivables 2. Providing in-person and telephone customer service 3. Maintaining the customer portfolio and conducting preventive outreach **Description:** High school diploma or equivalent; Intermediate-level Microsoft Office proficiency; Ability to handle multiple tasks simultaneously while maintaining focus on assigned activities; Prior experience providing customer service (in-person or via telephone); Performing tasks related to customer collection routines; Negotiating outstanding receivables (using WhatsApp, e\-mail, and phone calls); Assisting creditors using the system's online instruction tool and phone calls; Handling inbound and outbound calls; Recording each contact according to the pre-established portfolio procedure; Performing tasks related to maintaining the customer portfolio; Searching for missing processes; Conducting preventive outreach to ensure agreement compliance; Reviewing documents received from debtors; Archiving received documents in Neocob. 2512050202181905431
João Silva
Indeed · HR
João Silva
Indeed · HR
