Job Summary: The professional will be responsible for receiving customer inquiries and providing support via digital channels, clarifying doubts and resolving requests in accordance with internal procedures. Key Highlights: 1. Customer service through multiple digital channels 2. Support and clarification of questions regarding products and services 3. Analysis and resolution of internal requests **Responsibilities and Duties** **1\. Customer Service** Provide inbound customer service via chat, email, or other digital channels. Support customers by clarifying doubts and providing information about products, services, and processes. Register and track requests, complaints, suggestions, and compliments in the system. **2\. Request Resolution** Analyze and resolve requests according to internal procedures and established deadlines. Forward incidents requiring handling by other departments, ensuring proper routing. Monitor progress until resolution, keeping the customer informed. *Requirements and Qualifications:* * Completed high school; * Proficiency in Microsoft Office suite is desirable; * Prior experience in online customer service and technical support is desirable. *What We Offer:* ️ Meal Allowance; Transportation Allowance; National Health Insurance Plan; Dental Insurance Plan; Gympass; Employee Referral Program; Pharmacy Partnership; Life Insurance; Childcare Assistance; Partnerships with educational institutions and language schools; CLT employment contract; ️**Working Hours:** 6:00 AM to 6:00 PM \- Shift schedule: 12x36 On-site work model.
João Silva
Indeed · HR
João Silva
Indeed · HR
