Negotiator

Description

Job Summary: The professional will perform activities related to customer collection routines, including negotiations, creditor support, and portfolio maintenance, with an emphasis on research and preventive outreach. Key Highlights: 1. Handling collection routines and negotiation of outstanding invoices 2. Customer and creditor support via multiple channels 3. Maintaining the customer portfolio and researching cases **Working Hours:** * Monday to Friday, from 09:48 to 18:00\. **Responsibilities and Duties:** * Perform activities related to customer collection routines; * Negotiate outstanding invoices (using WhatsApp, e\-mail, and phone calls); * Support creditors using the system’s online instruction tool and phone calls; * Handle inbound and outbound calls; * Record each contact according to the pre\-established portfolio procedure; * Perform activities related to maintaining the customer portfolio; * Research unlocated cases; * Conduct preventive outreach to ensure agreement compliance; * Analyze documents received from debtors; * Archive received documents in Neocob. **Requirements and Qualifications:** * Completed high school education; * Intermediate level Microsoft Office proficiency; * Ability to perform simultaneous tasks while maintaining focus on the activity; * Prior experience in customer service (in person or via telephone); **Benefits:** * Meal allowance or food voucher; * Transportation voucher; * Unimed health plan (after 6 months); * Dental plan; * Pharmacy partnership; * Care partnership; * Partnerships with educational institutions (undergraduate, MBA/postgraduate, language courses, and short courses); * Breakroom with coffee/food machines; * Free parking; * Employee referral program; * Global Gym, * IDP (Individual Development Plan); * Internal opportunities (Global Talents); * Lounge and rest area; Employment Type: Permanent CLT Salary: R$1\.621,00 per month Benefits: * Childcare allowance * Partnership agreements and commercial discounts * Free parking * Food allowance * Meal allowance * Transportation allowance Work Location: On\-site