Customer Service Representative

Description

Job Summary: Professional to work in a customer service center, providing specialized support, customer retention, and loyalty services. Key Highlights: 1. Customer support via Customer Service Center (SAC), Ombudsman, and technical support 2. Specialized assistance for fraud cases and transaction disputes 3. Customer retention and loyalty programs **Responsibilities:** * Customer service center operations (SAC, Ombudsman, technical support); * Specialized assistance for fraud cases and transaction dispute resolution; * Support for card requests, activation, and cancellation; * Customer retention and loyalty programs. **Working Hours:** * From 10:00 AM to 4:20 PM (40-minute break) **Work Schedule: 6x1 rotation – Monday through Sunday, with one weekly day off (Monday to Friday) and two Sundays per month.** **Salary:** * R$1\.792,00 \+ Performance bonus. **Benefits:** * Transportation allowance; * Meal/food allowance (R$18.00 per day); * Dental plan; * Pharmacy, psychology, health, language, entertainment, and educational partnerships; * Childcare assistance and Family Salary; * Birthday Day Off; * Growth opportunities. **Apply now!** Employment type: Permanent CLT contract Compensation: R$1\.792,00 per month Benefits: * Childcare assistance * Education assistance * Partner programs and commercial discounts * Free parking * Food allowance * Meal allowance * Transportation allowance Experience: * Customer Service Center (SAC) experience (preferred) Work location: On-site