Description: Requirements and qualifications: * Completed high school education; * Proficiency in Microsoft Office suite; * Availability to work flexible hours; rotating shift 12x36 — from 6:00 PM to 6:00 AM; * Prior experience in customer service is a plus; * Strong motivation to drive results, high energy, innovative mindset, and proactive attitude. Your challenges will include: * Monitoring and tracking trips; * Handling incidents related to losses, damages, and occurrences; * Managing inbound and outbound calls with customers, partners, and suppliers to provide clarifications and guidance regarding tracked and/or monitored trips; * Operating internal systems (SGR, Rastrear 4.0, SIL). 251222020249499999