Description: Requirements and qualifications: * Completed high school education; * Proficiency in Microsoft Office suite; * Availability for shift work; rotating schedule of 12 hours on / 36 hours off — from 6:00 AM to 6:00 PM; * Prior experience in customer service is a plus; * Strong drive to deliver results, high energy, innovative mindset, and proactive attitude. Your challenges will include: * Monitoring and tracking trips; * Managing claims related to losses, damages, and incidents; * Handling both inbound and outbound calls from customers, partners, and suppliers to provide clarifications and guidance regarding tracked and/or monitored trips; * Operating internal systems (SGR, Rastrear 4.0, SIL). 2512060202191146176