SoftExpert is the market-leading provider of software solutions for integrated management of compliance, innovation, and digital process transformation. And a great company has great numbers: over 850 employees, more than 3,000 customers, and 3 million users across more than 50 countries worldwide! We have completed 30 years, and our dream is to bring our solutions to every country around the globe! That’s why our motto is **\#WeAreExpertsAndGlobal** **The Opportunity** We are seeking a collaborative individual with excellent communication skills and a strong customer experience orientation to join our Customer Success team! **Responsibilities and Duties** * Proactively engage with customers (via phone, online meetings, chat, and email) to support their success journey; * Monitor usage and satisfaction metrics (Health Score, NPS, CSAT, CES), identifying risks and opportunities; * Support internal teams in analyzing feedback and designing action plans to ensure continuous improvement; * Participate in Ombudsman and retention (churn) processes, analyzing customer complaints, proposing solutions, and striving for the best possible customer experience; * Handle cancellation requests through internal channels and work to reverse such requests by resolving underlying issues; * Contribute to documentation, best practices, and standardization of the customer experience; * Manage a portfolio of strategic customers within the squad, ensuring adoption and business value realization; * Collaborate with internal departments to transform satisfied customers into brand advocates. **Requirements and Qualifications** * Excellent communication, organization, and collaborative mindset; * Bachelor’s degree completed or in progress (preferably in business, technology, or customer service-related fields); * Experience in customer service and/or Customer Success; * Familiarity with customer journey metrics and management practices. **You’ll stand out if you have:** * Experience working with B2B clients and technology companies; * Familiarity with SoftExpert Suite; * English and/or Spanish proficiency. **Additional Information** **What do we offer our \#Experts?** Unimed Health Plan: No monthly fee for the primary holder and only 30% co-payment Annual Bonus: We recognize and value your efforts with an annual bonus Meal Voucher or Food Voucher: Enjoy meals with no payroll deductions—R$884.00 benefit Education Assistance: Scholarships for language courses, undergraduate or graduate studies, and specializations, with up to 70% monthly reimbursement TotalPass: Access to gyms, psychologists, and nutritionists nationwide at exclusive discounted rates Dental Plan: Choose among three comprehensive dental plans to care for your smile across Brazil Referral Program: Refer a friend and receive rewards in your Flash account Free Online Courses: Enhance your skills with 100% free courses developed by SoftExpert Internal and External Training: We invest in your growth through structured training programs Pharmacy Partnership Life Insurance We are a market reference as a provider of **integrated management software solutions**, offering over 40 components dedicated to corporate administration and management. Our goal is to empower businesses with compliance, innovation, and digital process transformation—ensuring a comprehensive and effective approach. And a great company has great numbers: we operate 11 business units across different countries, employ over 900 people, serve more than 3,000 customers, and support 3 million users across approximately 50 countries worldwide. With three decades of experience, we dream of bringing our solutions to every country on the planet—so here, \#WeAreExpertsAndGlobal! If you love challenges and want to be part of this global journey toward digital transformation, **we want to meet you!**