Field Services Analyst

Description

Job Summary: Join a dynamic and visionary team that drives innovation with cutting-edge IT solutions, providing technical support and hardware and software maintenance. Key Highlights: 1. Drive innovation with cutting-edge solutions and a forward-looking perspective. 2. Work in a dynamic and visionary team, seeking challenges. 3. Handle installation, repairs, and maintenance of hardware and software. **Join our team!** Technology is what drives us! We are committed to **driving innovation** with cutting-edge solutions and a constant focus on the future. If you seek challenges, enjoy applying your knowledge in practice, and want to work in a **dynamic and visionary team**, this opportunity is for you! **Your responsibilities in this role:** * Monitor the Field Services ticket queue * Provide on-site and remote support for tickets within SLA * Direct client interaction * Install and repair hardware and software for IT equipment and devices * Conduct inspections and tests for preventive maintenance * Report ticket status to the Service Center, confirming ticket closure * Perform inventory of IT and telecommunications equipment * Maintain and organize technical rooms and IT environments * Test offline cameras to restore service. **What we’re looking for:** * Completed High School education with relevant experience * Courses in Computer Science, Electronics, Networking, IT, or Telecommunications * Experience in Technical Support * Proficiency in Microsoft Office and Microcomputing * Knowledge of CCTV and structured cabling **Preferred qualifications:** * Bachelor’s degree in Computer Science, Electronics, Networking, IT, or Telecommunications * Basic knowledge of network communications, telephony, and infrastructure Our selection process will be conducted online, including interviews with the Human Resources team and technical assessments. Submit your resume and help build the future**!** Minimum Education Level: Bachelor’s Degree Desired Education: * IT Maintenance and Support, Technical Course * Systems Analysis and Development, Bachelor’s Degree * Information Technology, Bachelor’s Degree * Medical insurance * Dental insurance * Wellhub * Meal allowance or food allowance * Payroll-deductible loan * Transportation allowance or fuel assistance * English language school partnership * Pharmacy partnership * University partnership * Life insurance * Profit-sharing program