Job Summary: You will join the team responsible for ensuring customer satisfaction, supporting operational routines and tracking departmental requests. Key Highlights: 1. Support order management and information tracking 2. Provide sales team with delivery and status information 3. Contribute to updating and organizing documentation You will join the team responsible for ensuring customer satisfaction, supporting operational routines and tracking departmental requests. Your primary mission will be to assist in handling requests, ensuring agility, organization, and support for a positive experience in every interaction. **Responsibilities and Duties** * Support order management, ensuring registration, tracking, and timely updates of information according to established deadlines; * Support the sales team with delivery information, request status, and service updates; * Contribute to updating and organizing documentation related to service rules and processes; * Perform administrative and operational tasks that support the smooth functioning of the department. **Requirements and Qualifications** * Basic Excel knowledge (tables, basic functions, VLOOKUP/XLOOKUP); * Familiarity with or experience using Power BI is considered a plus; * Basic knowledge or experience with SAP (SD/MM) is desirable but not mandatory; * Office 365 suite; * Prior experience in administrative routines, customer service, or portfolio management support is desirable; * Completed high school education, **Additional Information** **We care about the well\-being of our Feras and offer benefits such as:** * Work Schedule: Hybrid (3 days per week onsite). * Flexible working hours; * Meal allowance; * Year\-end gift; * Health insurance; * Dental insurance; * Life insurance; * Private pension plan; * Wellhub**;** * Birthday day\-off; * Citizen company: extended maternity and paternity leave. * Discount on our products; * Annual bonus (profit sharing); * Up to 50% discount on medications; * Health programs. With over 80 years in the market, we are a Brazilian multinational leader in construction solutions, with strong international presence and nearly 5,000 professionals operating across 5 countries. What drives us is our purpose: to care for water to transform people’s quality of life in the communities where we operate. Our team consists of people who embrace this same purpose, and together we rank among the best multinationals to work for in Latin America – according to the Great Place to Work 2024\-2025 ranking. We value a diverse team within a multicultural, respectful, and inclusive environment that maximizes your talent. We believe our strongest connection is with people—and here, you are free to be yourself. Do you feel this connection? Join our team! Click here and follow\-us on LinkedIn.