Job Description: Mandatory Requirements: * Bachelor’s degree in Information Technology, Administration, or related fields. * General knowledge of business process concepts. * Experience as an SAP end-user or functional consultant. * Familiarity with ITIL and service management practices. * Strong communication skills and ability to interact effectively with end-users and cross-functional teams. * Intermediate English or Spanish for reading documentation and communicating with global vendors. Desirable Requirements: * SAP certification in specific modules (WM, MM, HCM, etc.). * ITIL Foundation / COBIT certification. * Experience in SAP implementation or version migration projects. * Knowledge of databases and integration tools (PI/PO). * Advanced English or Spanish for reading documentation and communicating with global vendors. * Experience in large-scale corporate or multinational environments. * Ability to analyze business processes and translate them into SAP solutions. * Knowledge of Totvs and Datasul ERPs is a plus. * SAP ECC ERP Management: monitor, administer, and ensure availability of SAP modules used by the organization (FI, CO, MM, SD, PP, among others). * Functional and Technical Support: assist business area key users, hold the service provider accountable for problem diagnosis, and track incidents to resolution. * IT Service Management: apply ITIL practices to ensure SLA compliance and service provider support quality. * Documentation and Processes: ensure creation of manuals, incident logging, and maintenance of the knowledge base. * Improvement Projects: participate in initiatives such as version upgrades, system integrations, and process optimization. * Training and Capacity Building: guide end-users and internal teams on SAP best practices and efficient usage. * Task Prioritization: apply prioritization techniques to efficiently manage multiple technical support requests and resolve issues according to their severity and business impact. 2512130202201918130