Job Summary: Support customer relationships and journey by delivering service, recording information, and collaborating internally to enhance the customer experience. Key Highlights: 1. Support customer relationships and journey 2. Provide customer service through multiple channels (WhatsApp, email, chat) 3. Collaborate with internal departments to improve customer experience **Job Description:** ---------------------- \- Support relationships with Libria's customers, ensuring a positive experience from the initial contact; \- Monitor the customer’s service usage journey, contributing to satisfaction and retention; \- Deliver customer service via WhatsApp, email, and chat; \- Record and organize information, requests, and interactions in CRM systems and support tools; \- Support onboarding, monitoring, and retention processes for customers; \- Collaborate with internal departments to resolve requests and improve the customer experience. **Mandatory Requirements:** ------------------------------ * Currently pursuing a bachelor’s degree in Accounting, Business Administration, or Law. * Prior experience in accounting or related fields and in public-facing roles; * Basic knowledge of spreadsheets and data management; * Proficiency with technology and digital platforms; * Organizational skills and attention to accurate recording of information and requests. **Desirable Requirements:** -------------------------- * Experience with CRM systems and Customer Success routines; * Empathy and strong customer orientation; * Good communication skills, courtesy, and professional demeanor; * Patience, resilience, and proactivity to anticipate and resolve requests; * Organization, responsibility regarding deadlines and processes; * Ability to work collaboratively in teams and adapt flexibly to change. **Employment Type:** -------------------------- PJ (Individual Contractor) **PCD (Persons with Disabilities):** -------- NO **Benefits:** --------------- Attractive: * Flexible working hours; * 30 days of annual leave; * Extended maternity and paternity leave; * Unlimited coverage for children’s medical consultations; Compensation and Recognition * Structured career development plan; * Year-end bonus; * Birthday day off; * Longevity award; Health and Well-being * Gympass membership; * 100% company-paid health insurance; * Free accounting and legal advisory services; * Pharmacy and aesthetic clinic discounts; * 100% reimbursement for public transportation. Development and Organizational Culture * Access to the Tax Strategist platform for continuous learning; * Financial support for training, courses, and degree programs (30%); * Continuous feedback culture. Extras and Perks * Complimentary coffee available throughout the workday; * Gifts for special occasions; * iFood access at any time of day; * Professional photos taken by Studio Save. **Work Location:** ---------------------- LIBRIA CONTABILIDADE **Working Hours:** ------------------------ STANDARD WORK SCHEDULE
João Silva
Indeed · HR
João Silva
Indeed · HR
