




**Description** The Head of Technology and Information will be the guardian of the digital transformation of the 300 Ecosystem, leading the development of systems, data, and processes that support the ecosystem's exponential growth. Your mission is to structure the Technology area as a strategic performance pillar by connecting CRM and Sales Ops, Business Intelligence, Infrastructure, Security, and Integrations to ensure efficiency, scalability, and data-driven decision-making. **Responsibilities and duties** Lead the Technology \& Information team, focusing on a culture of innovation, collaboration, and high-impact deliveries; Drive the technological roadmap of the holding company, aligning solutions with strategic and operational goals of business areas (Sales, Operations, Finance, and People \& Management); Manage and evolve the corporate systems ecosystem, integrating CRM, ERP, BI, and automations into a modern and secure architecture; Develop and supervise CRM and Sales Ops, ensuring marketing and sales automation, pipeline management, customer data modeling, and commercial performance analysis; Implement and maintain IT infrastructure (on\-premises and cloud), networks, information security, virtualization, and backup/disaster recovery policies; Build data pipelines and models for Business Intelligence, integrating diverse sources (CRM, ERP, Marketing, Financial) and delivering highly reliable executive dashboards; Manage integrations and automations via APIs, middleware, and ETL/ELT tools, ensuring interoperability between systems and operational scalability; Ensure IT governance and compliance (ITIL, COBIT, LGPD, ISO 27001\) and manage contracts, budgets, and strategic vendors; Define department KPIs, measure efficiency, and lead continuous improvements based on facts and data. **Requirements and qualifications** Experience with marketing and sales automation, pipeline management, and integration with ERP and BI; Customer data modeling, segmentation, and performance and retention analysis; Server administration (Windows, Linux, cloud and on\-premises); Networks and information security (firewalls, VPN, VLANs, IDS/IPS); Virtualization and containers (VMware, Hyper\-V, Docker, Kubernetes); Cloud computing (AWS, Azure, Google Cloud) and monitoring (Zabbix, Grafana, Prometheus); Backup management, storage, and high availability/disaster recovery policies; Proficiency with BI tools: Power BI, Tableau, Looker or Qlik; Data modeling and ETL (Power Query, SQL, Python, dbt); Data integration (APIs, Data Warehouse, Lakehouse); Creation of executive dashboards and management reports; Data governance and quality (Data Governance, Microsoft Fabric as a plus); Development and management of APIs (REST, GraphQL, Webhooks); Integration via middleware (Zapier, Make, n8n, Workato); Automation of workflows between CRM, ERP, BI, and external platforms; Knowledge of ETL/ELT (Talend, Fivetran, Dataflow) and authentication (OAuth 2\.0, SSO, SAML); Planning of technological roadmap and backlog prioritization; IT governance (ITIL, COBIT); Management of technology costs and contracts; Cybersecurity and compliance (LGPD, ISO 27001\); Technical leadership and management of multidisciplinary teams.


