Browse
···
Log in / Register
Job Summary: Join the technology and data team to transform information into strategic intelligence, building metrics and exploring product usage behavior. Key Highlights: 1. Collaborative and agile environment that values autonomy and continuous growth. 2. Transform data into strategic intelligence and insights for the platform. 3. Opportunity to build metrics and analyze product behavior. Join\-our technology and data team, responsible for transforming information into strategic intelligence for Ultralims — Brazil's leading SaaS-based Laboratory Information Management System (LIMS) company. In a collaborative and agile environment, your mission will be to build metrics supporting decision-making across all company departments, as well as explore our product’s usage behavior to generate insights that drive platform evolution. If you are curious about data, enjoy turning numbers into stories, and want to work in an environment that values autonomy and continuous growth, come be an alchemist with us. Location and Work Model ? **Location:** Joinville, Santa Catarina ? **Work Model:** Hybrid \- 2 days onsite / 3 days remote **Your Key Responsibilities** * Create, develop, and maintain operational dashboards and reports for various company departments (support, development, sales, etc.). * Build and monitor customer support KPIs such as SLA and response time using Jira data. * Develop development team productivity metrics based on GitHub data (pull requests, cycle time, deployment frequency, etc.). * Research and analyze LIMS product usage behavior by customers, identifying feature adoption patterns, drop-off points, and improvement opportunities. * Integrate data from multiple sources (product database, internal and external tool APIs) to consolidate analytical views. * Collaborate with product, support, and development teams to understand needs and translate requirements into actionable analyses. * Ensure quality, consistency, and timeliness of information provided to operations and leadership. * Document processes, metrics, and data models used. Required Skills **Technical:** * **Power BI, Metabase, Looker Studio, or similar** — dashboard creation, data modeling, and visualization. * **SQL** — querying, data manipulation, and integration with relational databases. * Ability to **integrate data from APIs** (Jira, GitHub, and other tools). * Advanced **Excel or Google Sheets** for complementary analysis. **Behavioral:** * Analytical and curious mindset — knows how to ask the right questions before building any chart. * Ability to clearly communicate insights to non\-technical audiences. * Proactivity in identifying improvement opportunities without waiting for requests. * Organization and attention to detail when validating and ensuring data quality. * Strong written and verbal communication skills for interacting with various company departments. Desirable * Basic **Python** for automating data collection and processing. * Familiarity with product analytics tools such as Mixpanel, Amplitude, PostHog, or similar. * Understanding of ETL and data pipelines (Power Query, dbt, or similar). * Experience in SaaS environments and product metrics (DAU, MAU, Feature Adoption Rate, Churn, etc.). * Experience with agile methodologies (Scrum/Kanban). * Technical English for reading documentation. **Benefits** * Meal allowance/voucher **with no payroll deduction** * **Health insurance allowance** * Dental plan **fully covered by the company** * **Pharmacy benefit program** * Birthday day off * Fresh fruits available at the office * Welcoming and collaborative environment * Partnerships with psychological support clinics and universities, offering exclusive discounts. About Ultra LIMS At Ultra LIMS, we are alchemists, transforming our work into sophisticated magic. Our clients benefit from laboratory automation, cost reduction, and high performance. Our training process will teach you the key \"spells\" to accelerate your professional growth. Want to become an Ultra professional? Come be an alchemist!
