Level 1 Technical Support Analyst

Description

Job Summary: Level 1 Technical Support Analyst for first-level support, technical issue diagnosis and resolution, user guidance, and incident management. Key Highlights: 1. First-level technical support and problem resolution 2. User guidance and incident management 3. Recording and documentation of solutions for continuous improvement Provide first-level technical support via phone and ticketing systems; identify, diagnose, and resolve basic hardware and system-related technical issues; guide users on proper equipment and system usage; monitor incidents until full resolution; keep customers informed about status, deadlines, and actions taken; validate applied solutions before closing incidents; record support interactions and document solutions to contribute to continuous improvement of the knowledge base. **Position:** Level 1 Technical Support Analyst **Employment Type:** CLT (Permanent) **Professional Area:** Technical Services \- Others **Benefits:** Salary: R$ 2\.800,00; Meal allowance; Transportation allowance; Health insurance; **Resources for Job Performance:** Laptop and mobile phone. **Requirements:** Completed high school; Experience in customer service or technical support; Basic technical problem diagnostic ability; Basic computer knowledge (Windows, internet, and applications); Fundamental understanding of networking, hardware, or software. **Preferred Qualifications:** Currently pursuing or completed bachelor's degree in Information Technology or related fields. Completed high school; Experience in customer service or technical support; Basic technical problem diagnostic ability; Basic computer knowledge (Windows, internet, and applications); Fundamental understanding of networking, hardware, or software. **Preferred Qualifications:** Currently pursuing or completed bachelor's degree in Information Technology or related fields.