Job Summary: Level 1 Technical Support Analyst for first-level support, diagnosis and resolution of basic hardware and system issues, and documentation of support interactions. Key Highlights: 1. First-level technical support via phone and ticketing system 2. Diagnosis and resolution of basic technical issues 3. User guidance and ticket tracking Provide first-level technical support via phone and ticketing system; Identify, diagnose, and resolve basic technical issues related to hardware and systems; Guide users on the proper use of equipment and systems; Track tickets until full resolution; Keep customers informed about status, deadlines, and actions taken; Validate applied solutions prior to ticket closure; Record support interactions and document solutions, contributing to continuous improvement of the knowledge base. **Position:** Level 1 Technical Support Analyst **Employment Type:** CLT (Permanent) **Professional Area:** Technical Services \- Others **Benefits:** Salary: R$ 2\.800,00; Meal allowance; Transportation allowance; Health insurance; **Resources for Job Performance:** Laptop and mobile phone. **Requirements:** Completed high school; Experience in customer service or technical support; Basic technical problem-diagnosis capability; Basic computer knowledge (Windows, internet, and applications); Basic understanding of networking, hardware, or software. **Preferred Qualifications:** Currently pursuing or completed bachelor's degree in Information Technology or related fields. Completed high school; Experience in customer service or technical support; Basic technical problem-diagnosis capability; Basic computer knowledge (Windows, internet, and applications); Basic understanding of networking, hardware, or software. **Preferred Qualifications:** Currently pursuing or completed bachelor's degree in Information Technology or related fields.