**Description:** **Job Description:** We believe in the transformative power of technology and its ability to contribute to building a more diverse and inclusive society. As the largest Brazilian technology company, we are committed to a diversity and inclusion policy and program aimed at creating an increasingly representative, respectful, and welcoming ecosystem. Provide technical support to our customers by delivering solutions with empathy and proactivity, ensuring customer satisfaction with TOTVS products and services. Mission: Provide technical support to our customers by delivering solutions with empathy, proactivity, and ensuring customer satisfaction with TOTVS products and services. Develop improvements and implement corrections to customer-customized programs written in Progress; Conduct assessments of customer-specific custom-developed functionalities to ensure improved operational productivity; Support customers via TOTVS channels, clarifying their questions regarding high-complexity system-related topics, and recording suggestions and incidents; Provide support via ticketing channels according to defined processes and aiming to meet established service targets and goals; Record customer requests—including all necessary evidence (opened tickets)—in the system, with full detail required for all affected parties; Triage tickets opened by customers and reclassify or categorize them, as needed, by ticket type or support status; Provide status updates on ongoing requests upon customer request, via support channels (telephone, email, system); Inform leadership about requests or incidents that remain unresolved after exhausting all possible solutions within the timeframe estimated by the area’s Coordination; Contribute both to achieving individual performance indicators (productivity, customer satisfaction surveys, etc.) and to the team’s overall results/goals; Alert coordination and act promptly on potential risks or crises affecting customers; Keep FAQs/knowledge base updated with defined and communicated solutions provided to customers; Pursue continuous learning and knowledge sharing to deliver high-quality support; Effectively contribute to process improvement and serve as a role model for the team; Serve as a reference point for client negotiations during critical situations; Deliver technical or support-related consulting to customers. Requirements: Advanced knowledge of the Datasul product (Backoffice or Manufacturing); Advanced knowledge of the Progress programming language; Microsoft Office suite. Customer service experience; Experience in Customer Support or Software Development. **Activities:** Technical Support. **Requirements:** Advanced knowledge of the Datasul product (Backoffice or Manufacturing);. **Benefits:** Transportation Allowance, Dental Insurance, Health Insurance, Meal Voucher, Company Mobile Phone. 2512190202551698624