**Job Description:** We currently have 2 openings for this position; we are seeking professionals to join the team of a company operating in the financial sector! MAIN RESPONSIBILITIES: Deliver excellent multichannel customer service (via WhatsApp, email, and chat). Handle complaints, inquiries regarding transactions, payments, and routine banking operations. Log and track support tickets on internal platforms, ensuring proper queue management and SLA compliance. Identify recurring issues and escalate improvement suggestions to relevant departments. Adhere strictly to internal policies and compliance requirements. **Requirements:** Proven prior experience in Customer Service, SAC (Customer Support), or Technical Support. Experience with ticketing tools (e.g., Zendesk, Octadesk, or similar). High school diploma completed. **Preferred Qualifications (Non-Mandatory):** Experience handling matters involving regulatory bodies (e.g., Central Bank of Brazil - BACEN, Consumer Protection Agency - PROCON, Ombudsman Office). Prior experience in fintechs, banks, or payment processing companies. **Minimum Education Level:** High School Diploma **Work Schedule:** Full-time, Monday through Friday. **Benefits:** . *Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial