If your essence is **Cooperation**, join our team! We are **Protagonists** committed to making a difference in people’s lives. In our daily work, the spirit of collectivity is present in every action, contributing to everyone’s success—because here, **Together We Build a Better World**. We are seeking a professional to operate across our digital channels. This person will be responsible for ensuring interaction quality, analyzing conversations, creating textual journeys, and developing initiatives for **retention, activation, and product/service offerings**, delivering personalized and engaging experiences for our cooperative members. **Responsibilities and Duties** * Perform **content curation** on WhatsApp, ensuring alignment with brand identity and a positive member experience. Review **conversations** to identify patterns, recurring questions, and opportunities for improvement. * Develop **conversational journeys** for **Customer Retention** (relationship management and proactive support), **Customer Activation** (onboarding and usage encouragement), and **Product and Service Offerings** (promotional campaigns, cross-selling, and upselling). * Craft clear, concise, and humanized messages aligned with the brand voice. * Evaluate content performance and propose continuous improvements. * Carry out other duties related to the position. **Requirements and Qualifications** * Currently pursuing or having completed a bachelor’s degree in Communications, Marketing, Advertising, or related fields; * Knowledge of advertising copywriting and/or content production; * Experience managing digital channels: Ubots, E-marketing, and CRM. **Additional Information** **Benefits:** * Meal Voucher and Flash Meal Benefit; * Nationwide Unimed Health Plan; * Uniodonto Dental Plan; * Private Pension Plan; * Life Insurance; * Childcare Assistance; * Education Assistance; * Extended Maternity/Paternity Leave. **Variable Compensation:** * Semi-annual PPR (Profit-Sharing Plan). We are a Credit Cooperative belonging to the Ailos System, operating in Santa Catarina and Paraná states, with 19 service units and coverage across 147 municipalities. For 17 years, we have believed in the power of collaboration and human development—whether for employees, cooperative members, or the broader community. With over 77,000 cooperative members and 250 employees, we are guided by our vision: to grow sustainably and become the most relevant financial institution in our region. Progress is part of our essence; thus, new opportunities continually emerge within our teams. Here, everyone is a protagonist, driven daily by a culture put into practice—taking us even further! At Ailos Civia, we value talent development and recognize each individual’s role in fulfilling our purpose: **Together We Build a Better World.**