If your essence is **Cooperation**, join our Team! We are **Protagonists** striving to make a difference in people's lives. In our daily work, the spirit of collectivity is present in every action, contributing to everyone’s success, because here we **Build a Better World Together**. **Responsibilities and Duties** * Provide support in the processes of Service Units, organizing, preparing, and/or archiving physical or digital documents, copying and digitizing documents—whether for account opening or updating registrations, onboarding or offboarding cooperative members—with the aim of complying with current procedures and maintaining organization; * Deliver in-person or remote assistance to cooperative members, resolving queries and providing various low-complexity information, such as guidance on deposits, use of self-service channels, issuance of appointment tokens (CPF registration) for counter and teller service, managing and supporting service queues, processing capital plan upgrades, registering interactions in the CRM, accessing account statements and income reports, and, when necessary, escalating matters to Assistants and Consultants; * Collect and distribute correspondence, documents, reports, and materials across Service Units, as well as organize them; * Support the team by assisting in low-complexity processes and monitoring pending tasks in registration workflows; * Assist in receiving and logging calls, emails, and messages from cooperative members, recording interaction history in the CRM; * Organize the self-service area with office supplies, posters, promotional leaflets, deposit envelopes, and notify the responsible person in case of technical malfunctions in equipment; * Monitor and record the progress of cooperative members’ requests and feedback, escalating to the PA Manager or designated responsible person to support problem resolution, if needed; * Perform other duties related to the position. **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree; * Commercial experience is an advantage. **Additional Information** **Benefits:** * Meal Allowance and Flash Meal Voucher; * Nationwide Unimed Health Plan; * Uniodonto Dental Plan; * Private Pension Plan; * Life Insurance; * Childcare Assistance; * Education Assistance; * Extended Maternity/Paternity Leave. **Variable Compensation:** * Semi-annual Profit-Sharing Program (PPR). We are a Credit Cooperative belonging to the Ailos System, operating in Santa Catarina and Paraná states, with 19 service units and coverage across 147 municipalities. For 17 years, we have believed in the power of collaboration and in developing people—be they employees, cooperative members, or community members. With over 77,000 cooperative members and 250 employees, we are guided by our vision: to grow sustainably and consolidate ourselves as the most relevant financial institution in the region. Progress is part of our essence; thus, new opportunities continually emerge within our teams. Here, everyone is a protagonist, driven daily by a culture put into action—we go even further! At Ailos Civia, we value talent development and recognize each individual’s role in fulfilling our purpose: **Building a Better World Together.**