DIGITAL CERTIFICATION TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: The professional will provide technical support to customers and partners regarding digital certificates, configure systems, and assist in resolving errors. Key Highlights: 1. Specialized technical support for digital certificates 2. Assistance in configuring systems and technical environments 3. Resolution of technical and operational errors **Job Description:** ---------------------- \-Provide technical support to customers and partners during the issuance, installation, and use of digital certificates (A1, A3, cloud, token, or card); \-Support RAs (Registration Agents) in configuring computers to ensure minimum requirements for the CA (Certification Authority) systems and the SAVE ID issuance system; \-Test issuance systems and validate the local environment (Java, drivers, browsers, card readers, plugins, and communication with the CA); \-Monitor and support the resolution of technical and operational errors during in-person and videoconference validations; \-Assist customers with technical difficulties in assisted issuance. **Essential Requirements:** ------------------------------ * Basic IT knowledge: software, driver, browser, and plugin installation and configuration; * Experience with digital certificates (A1, A3, cloud, token, and card): issuance, installation, and usage; * Understanding of networking and system communication: validation of connections between local systems and Certification Authority (CA); * Familiarity with digital certificate issuance systems (e.g., SAVE ID); * Local environment configuration: Java, compatible browsers, card/token readers, and other required components; * Technical or higher education degree in IT-related fields (Information Systems, Networks, Computer Science, or related); * Prior experience in technical support or customer service; * Basic IT certifications; * Experience with digital certificate issuance systems and/or SAVE ID. **Employment Type:** -------------------------- CLT **PCD:** -------- NO **Benefits:** --------------- Attractive: * Flexible working hours; * 30 days of annual leave; * Extended maternity and paternity leave; * Unlimited pediatric consultation coverage for children; Compensation and Recognition * Structured career development plan; * Year-end bonus; * Day off; * Long-service award; Health and Well-being * Gympass; * 100% company-paid health insurance; * Free accounting and legal advisory services; * Pharmacy and aesthetic clinic discounts; * 100% reimbursement for public transportation. Development and Organizational Culture * Access to the Tax Strategist for continuous learning; * Support for training, courses, and undergraduate studies (30%); * Continuous feedback culture. Extras and Perks * Complimentary coffee throughout the workday; * Gifts on special occasions; * iFood available at any time of day; * Professional photos taken by Studio Save. **Work Location:** ---------------------- SAVE ID \- CERTIFICATION AUTHORITY **Working Hours:** ------------------------ STANDARD WORK SCHEDULE