We have an incredible opportunity for a **Service Desk Support Technician** Positivo S\+ is a technology company focused on innovative solutions for various sectors. We seek a team of engaged professionals passionate about making a difference. If, like us, you believe you can make a difference, join our team and grow with us! **Key Responsibilities:** * Provide first-level remote user support via phone, chat, and ticketing systems * Register, classify, and track incidents and service requests * Perform basic troubleshooting for hardware, software, and networks * Provide support for Windows operating systems and corporate applications * Escalate tickets to higher support levels when necessary * Ensure SLA compliance and service quality * Guide users on system usage and IT best practices * Update and maintain the knowledge base **Mandatory Requirements:** * Technical or undergraduate degree in progress or completed in IT or related fields * Experience in Service Desk or remote technical support * Knowledge of Windows operating systems * Basic networking concepts (TCP/IP, connectivity) * Strong verbal and written communication skills * Experience with ticketing tools * Spanish **Preferred Qualifications:** * ITIL certification (or knowledge of ITIL) * Experience with tools such as ServiceNow, GLPI, or similar * Knowledge of Active Directory (user creation, permissions, etc.) **CLT Employment \+ Benefits:** * Business hours: Monday to Friday, 8:00 AM to 5:00 PM * Medical and dental plans * Life insurance * Meal allowance / Food voucher * Transportation allowance * Discount club * Access to Wellhub (gyms) and Mente Tranquila * Discounts on Positivo products * University partnership * And much more Minimum Education Level: Technical Course Languages: * Spanish (Advanced)
João Silva
Indeed · HR
João Silva
Indeed · HR
