Job Summary: This strategic and technical reference role within the Customer Success team requires solid experience to handle complex scenarios, influence decisions, and support team development—acting in a consultative and results-oriented manner. Key Highlights: 1. Strategic and technical reference role within the Customer Success team 2. Consultative, analytical, and results-oriented approach 3. Focus on building high-level relationships with clients Clinicorp is Brazil's leading healthtech company providing technological solutions for dental and aesthetic clinics. Through our integrated and intelligent platform, we help clinics become high-performance businesses—unifying practice management, marketing, digital medical records, automated scheduling, financial intelligence, and real-time data. We serve over 25,000 clinics nationwide and impact thousands of dentists and aesthetic professionals daily—enabling more accurate decision-making, increased profitability, and exceptional patient experiences. Our purpose is clear: to drive clinic growth toward success through technology, security, humanization, and a complete ecosystem of solutions. ### **About the Customer Success Team** Clinicorp’s **Customer Success** team plays a strategic role in evolving our customer base, ensuring adoption, engagement, and continuous value generation throughout the customer journey. Today, the team is structured across three complementary areas: * **Ongoing** – responsible for ongoing management of the customer base, platform usage evolution, and value expansion with customers (where this position is located). * **CRM** – focused on data intelligence, segmentation, workflows, and supporting CS decision-making. * **Customer Marketing** – dedicated to strategic communication, campaigns, education, and strengthening relationships with the customer base. CS activities require **deep knowledge of the dental market and clinical practice management**, connecting Clinicorp’s multiple products to customers’ real-world contexts in a consultative, data-driven way. The focus is to demonstrate—practically—the platform’s impact on clinic outcomes, reinforcing long-term relationships and supporting business growth. Within a context of operational growth and maturation, the team—and especially this position—plays a key role in consolidating this strategy, working collaboratively with Product, Sales, Marketing, and Technology. ### **About the Position** As a **Mid-Level Customer Success Analyst**, you will hold a **strategic and technical reference role** within the team. This position is intended for professionals with solid Customer Success experience, capable of handling **complex scenarios**, influencing decisions, and supporting team development. You will lead the construction of high-level client relationships, acting in a consultative, analytical, and results-oriented manner. **Responsibilities and Duties** * Drive revenue expansion within Clinicorp’s customer base, ensuring continuous value delivery to clients and revenue generation for Clinicorp. * Lead strategic meetings, periodic check-ins, and online training sessions—proactively engaging clients and aligning Clinicorp’s solutions with clinics’ business objectives. * Support integration and evolution of clients’ practice management processes within the platform, promoting operational efficiency and greater maturity in using contracted solutions. * Manage inquiries, objections, and critical situations with empathy, clarity, and agility—turning challenges into opportunities to strengthen relationships and grow accounts. * Participate in online and in-person events, representing Clinicorp with messaging aligned to its value proposition and customer base growth strategy. * Execute and contribute to continuous improvement of communication, support, and account management workflows—pursuing efficiency, scalability, and revenue impact. * Collaborate closely with CRM and Customer Marketing squads, ensuring alignment in executing expansion strategies and delivering customer value. **Requirements and Qualifications** * Bachelor’s degree completed in Communications, Management, Dentistry, or related fields. * Solid hands-on experience in **Customer Success or Customer Experience**, with mastery of CS methodologies. * Experience managing and building relationships with **dental clinics** will be considered a significant advantage. ### **Expected Skills** * Strategic vision and ability to influence operational-level change. * High adaptability and resilience to operate effectively in dynamic, high-pressure environments. * Strong capability to solve complex problems and perform critical analysis. * Excellent verbal and written communication skills, with the ability to influence and persuade. * Advanced data analysis skills and ability to translate insights into practical actions. * Relationship-building, collaboration, and teamwork abilities. * Organization, time management, and systemic thinking. * Collaborative mindset, with capacity to serve as a technical reference and support team development. **Additional Information** And what benefits will I receive as a Clinicorper under CLT employment? There are m\-a\-n\-y! CAJU Meal Card Culture Allowance Quarterly Bonus Education Allowance Wellhub – gym and wellness app network for you and your dependents; Conexa – digital health platform offering teleconsultations across multiple specialties and self-care programs; Bradesco Health and Dental Insurance; Unimed Personal Health Insurance*; Life Insurance; CliniCare Kids – financial assistance for daycare or nanny (with formal employment contract) for children aged 0–6 years; CliniCare Baby – R$400/month for up to 3 months post-birth, designated for baby supplies and essential items; Citizen Company Program (extended maternity and paternity leave); BTG Financial Advisory Services; Birthday Day Off; Transportation Voucher; Dining area with fruits and coffee*; CliniLounge (relaxation zone for rest and games)*; Exclusive partnerships: discounts at commercial establishments in Jaraguá do Sul and surrounding areas—including restaurants, universities, and more*; An amazing workplace—and much more. Matched? Apply now! * Benefits available in Jaraguá do Sul (SC) Clinicorp aims to deliver a **comprehensive practice management solution for health, beauty, and wellness clinics**. All Clinicorpers embody the values behind our work: solving our customers’ pain points with a focus on delivering results and achieving customer success. We are a company full of incredible opportunities—and the journey is intense. We’re growing constantly, which is why we value both acquiring and developing talent. **Want to join this team making a difference?** Then keep an eye on open positions in our **\#teamclinicorp**.
João Silva
Indeed · HR
João Silva
Indeed · HR
