Customer Service Analyst

Description

Job Summary: Handling and monitoring delivery reports, resolving pending issues, and presenting KPIs at a transportation company. Key Highlights: 1. Excellent customer service 2. Daily resolution of pending issues 3. Monitoring of deliveries and KPIs **We are hiring:** Customer Service Analyst *Hiring company in the Transportation sector* **Neighborhood: Vila Nova \- Joinville/SC** ✳ CLT contract CESS Full-time on-site work **Responsibilities:** * Provide excellent service to customers; * Monitor delivery reports; * Coordinate with scheduling teams regarding deliveries/pickups; * Resolve pending issues; Present KPIs; * Coordinate with traffic departments; * Resolve daily pending issues; **Requirements:** \- High school diploma \- Skills in presenting KPIs. \- Customer service skills; **Benefits:** * Meals provided at the company (BRL 3.37 per meal) * Transportation allowance * Pharmacy assistance * Sest Senat (gyms, courses, psychologists, dentists, physiotherapists, and nutritionists — all free of charge) \>\>\> Working hours: Monday to Friday \- 8:00 AM to 6:00 PM (with 1-hour lunch break) \>\>\> Salary Offer: BRL 2,300 initially / BRL 2,500 after 90 days \+ KPI-based commission Job Type: Full-time CLT Compensation: Starting from BRL 2,300.00 per month Benefits: * Corporate agreements and commercial discounts * Meal allowance * Transportation allowance